Returns Policy

We like to keep things simple here at NGX, so you can return any of our products within 30 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Boxes

Any unopened boxes of DNA Kit can be returned.

Pouches

Any unopened pouches of Powder (NGX BodyFuel, NGX PowerPack) or Flavouring (NGX SuperBerry & NGX Cacao & Coconut) can be returned to us for a refund.

We can't accept any opened pouches of Powder or Flavouring.

How to return an item for refund

Please only send your items back inside a box. If items are sent crushed in small packages we won't be able to give you a refund.

  1. Please include a returns note inside the parcel so our returns team know exactly what to do with it. You can download it here.
  2. We recommend sending your parcel via myHermes or UPS as this is a much cheaper option than Royal Mail. You can take your parcel to one of their 4,500+ parcel shops across the UK.
  3. Send your parcel to:
    FAO: Nutri-Genetix Ltd.
    E-PickPack
    Unit 12 March Place
    Gatehouse Industrial Area
    Aylesbury HP19 8UG
  4. Once your return is received and inspected, we will drop you an email about your refund, which will take 5 working days to land back in your account. The refund will be made to the original payment method used.

Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

Cancelling orders

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

Refused deliveries

If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.

We like to keep things simple here at NGX, so you can return any of our products within 30 days of delivery for a refund.

To be eligible for a refund, your items must be unused and in the same condition that you received it.

Boxes

Any unopened boxes of DNA Kit can be returned.

Pouches

Any unopened pouches of Powder (NGX BodyFuel, NGX PowerPack) or Flavouring (NGX SuperBerry & NGX Cacao & Coconut) can be returned to us for a refund.

We can't accept any opened pouches of Powder or Flavouring.

How to return an item for refund

Please only send your items back inside a box. If items are sent crushed in small packages we won't be able to give you a refund.

  1. Please include a returns note inside the parcel so our returns team know exactly what to do with it. You can download it here.
  2. We recommend sending your parcel via myHermes or UPS as this is a much cheaper option than Royal Mail. You can take your parcel to one of their 4,500+ parcel shops across the UK.
  3. Send your parcel to:
    FAO: Nutri-Genetix Ltd.
    E-PickPack
    Unit 12 March Place
    Gatehouse Industrial Area
    Aylesbury HP19 8UG
  4. Once your return is received and inspected, we will drop you an email about your refund, which will take 5 working days to land back in your account. The refund will be made to the original payment method used.

Please note: We advise customers to take all the necessary precautions to ensure that their parcels are sent via a secure and reputable courier company.

Cancelling orders

We work quickly to pick and pack your items. Unfortunately, this means your order can't be amended or cancelled once you've placed it. This includes swapping products, changing your delivery address, and changing payment methods. You can always return any unwanted orders to us for a refund.

Refused deliveries

If you reject your order at the door, or don't collect your parcel from a pick up shop, we will refund you once the parcel has reached our fulfilment centre. Our carriers charge us £10 for getting the parcel back to us, so this amount will be deducted from your refund to cover this cost.