Our shipping is super simple. For all orders under £40, we charge a small fee of £3.99 to cover costs, this is only applicable to UK purchases. See below for further details.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Delivery questions:
Rest of World
We can ship worldwide to many countries using a duty pre-paid service, and so you should not be required to pay import duty. Shipping costs are calculated based on parcel weight and courier zonal rates.
If we don't list a destination country you can contact our customer support team at contact@nutri-genetix.com who can assist with obtaining a cost.
When will I receive my order?
Orders over £40
For UK Mainland, if you order before 12pm, the great news is you’ll receive your items the next day.
For Offshore UK (including Scottish Highlands), items ordered before 12pm will take 2 working days to be delivered.
All other items
All other items ordered before 12pm Monday to Friday are sent on a 48hr service, which means deliveries can take up to 2 working days.
Who will deliver my order?
For all nutrition orders we use either Royal Mail or Fedex
All tracking can be seen directly in your account page here in “My Orders” and then “Track order”.
For orders under 150g in weight (such as our DNA Test Kit), these will be sent using Royal Mail 2nd class. The tracking link will also be emailed to you and accessible in your account page.
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact us on contact@nutri-genetix.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by NGX.
For any questions about how to return items, head to our Returns page.
Our shipping is super simple. For all orders under £40, we charge a small fee of £3.99 to cover costs, this is only applicable to UK purchases. See below for further details.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Delivery questions:
Rest of World
We can ship worldwide to many countries using a duty pre-paid service, and so you should not be required to pay import duty. Shipping costs are calculated based on parcel weight and courier zonal rates.
If we don't list a destination country you can contact our customer support team at contact@nutri-genetix.com who can assist with obtaining a cost.
When will I receive my order?
Orders over £40
For UK Mainland, if you order before 12pm, the great news is you’ll receive your items the next day.
For Offshore UK (including Scottish Highlands), items ordered before 12pm will take 2 working days to be delivered.
All other items
All other items ordered before 12pm Monday to Friday are sent on a 48hr service, which means deliveries can take up to 2 working days.
Who will deliver my order?
For all nutrition orders we use either Royal Mail or Fedex
All tracking can be seen directly in your account page here in “My Orders” and then “Track order”.
For orders under 150g in weight (such as our DNA Test Kit), these will be sent using Royal Mail 2nd class. The tracking link will also be emailed to you and accessible in your account page.
I need help.
If you suspect your parcel may have been lost or not delivered, first of all, we’re sorry you haven’t received your delivery. Don’t worry, contact us on contact@nutri-genetix.com within 7 days of the original delivery date and we’ll look into this for you. If we are made aware outside of this time, it’s unlikely that lost parcel costs can be covered by NGX.
For any questions about how to return items, head to our Returns page.
